Effective Date: 09-04-2025

Thank you for shopping at MyAntivirusStore.store. We strive to provide the best customer experience and high-quality antivirus software. Please review our return policy carefully before making a purchase.

1. Returns for Software Products

Due to the nature of digital products, MyAntivirusStore.store does not accept returns or provide refunds for antivirus software or other digital downloads once they have been purchased and delivered.

However, we understand that technical issues or errors may occur. In the event that you encounter a problem with your software, please contact our customer support team at support@myantivirusstore.store within 30 days of purchase. We may provide the following options:

  • Product Replacement: If your software is faulty, we will offer a replacement for the same product.

  • Troubleshooting Assistance: Our support team will assist you in resolving any technical issues with your software.

2. Refunds

Refunds for digital products are generally not offered unless required by law or in the event of a verified issue that cannot be resolved through troubleshooting or replacement. Refund requests will be reviewed on a case-by-case basis, and we may request further details to validate the issue.

3. Returns for Physical Products (if applicable)

If you purchase physical items, such as hardware associated with the antivirus software, you may return the product within 30 days of receiving it, provided it is in unused and unopened condition. To initiate a return for physical products:

  • Contact us at support@myantivirusstore.store.

  • Provide your order number and a description of the product to be returned.

  • We will provide you with instructions on how to return the item.

Note: Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.

4. Exchanges

If you would like to exchange a physical product (such as hardware), please contact us within 30 days of purchase. We will assist you in processing an exchange for the same or a different item.

5. Damaged or Defective Products

If your antivirus software or physical product arrives damaged or defective, please contact us immediately at support@myantivirusstore.store. We will resolve the issue by either issuing a replacement or providing troubleshooting assistance.

6. How to Contact Us

If you have any questions about our return policy or need to request a return or exchange, please contact our customer service team:

MyAntivirusStore.store
1500 N University Drive Suite 201E
Coral Springs, Florida 33071
Phone: +1(888)-436-5162
Email: support@myantivirusstore.store

Important Notes:

  • All return requests must be made within 30 days of the original purchase date.

  • Digital products, including software, are non-refundable once purchased unless there’s a verified issue.

  • Returns for physical products (if applicable) must be in unused and unopened condition.